Community hubs help and direction for residents
Urgent health problems and clinical advice about coronavirus
If you need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.
If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.
If you need help or advice not related to coronavirus:
Protecting vulnerable people
A single solution for shielded people having medicines delivered has not yet been agreed.
Shielded patients should, in the first instance, ask friends, relatives, and neighbours to collect medicines for them. For other people the NHS advice is also for patients to ask a trusted friend / family member to pick up prescriptions from community pharmacies. This should meet the needs of the vast majority of people. If that is not possible for either group, then safe local solutions should be followed e.g. use DBS checked VCSE sector staff / volunteers or a locally devised solution agreed between the Community Hub, the patient and the pharmacy.
Pharmacy services differ from pharmacy to pharmacy and circumstances vary from person to person, so there is no one-size-fits-all solution. It is always worth agreeing the best solution with the pharmacy and the particular circumstances.
If your GP has written to you to ask you to shield yourself at home for 12 weeks because you have a serious medical condition, food can be delivered to you at home. If this has not happened, your Community Hub will help arrange a short-term solution until food delivery can start.
If you are not
in this group but need help to get food because you are unwell or
self-isolating a local volunteer group may be able to arrange this if you do
not have trusted family or friends to do this for you.
People who already receive social care at home will continue to do so.
Anyone can complete an assessment at any time to see if they are eligible for social care or can request care support. More details here.
Support for Family Carers
Care for the Carers
At this difficult time, we are working hard to make sure that unpaid carers feel supported and connected and have the information to care safely during coronavirus. We are still here for you, so please get in touch. Our Carers Hub is open virtually 10am-5pm Monday-Friday (except Bank Holidays) as follows:
We are currently receiving a large number of calls, so it is likely that you will need to leave us a message when you phone. We will prioritise carers urgently needing to access food, essentials and medication and will respond as soon as possible to other enquiries. Please include in your message your name, contact details, as much information as possible and how urgently you need help. We will respond to non-urgent enquiries within 5 working days.
All face-to-face groups, support, meetings and activities are on hold until the end of April 2020, however these will be replaced by phone and online support.
Mental health support
Find mental health support in East Sussex through the online Mental Health Directory of Community Support. Visit www.eastsussex.gov.uk/socialcare/healthadvice/mental-health/directory/services/. You can also visit www.healthinmind.org.uk for free courses and therapy for people in East Sussex, to help with stress, anxiety and low mood.
In a life-threatening situation call 999 and ask for the police.
Routine medical advice
Use the NHS website or your GP website
Problems with childcare
Children should stay at home wherever possible. There is some provision for children of keyworkers.
Benefits and employment support
Latest updates for social care and health providers in East Sussex
Children, young people and families specific information
If worried about a child or teenager who might be at risk of harm or in danger
In an emergency call 999
contact the Single Point of Advice(SPOA) team: 01323 464222
Opening hours: Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
Open for Parents website
East Sussex website providing information, advice and resources to parents and carers on all things children and family
Includes information about local support as well as national guidance & resources
Topics include education & learning, health & wellbeing, managing behaviour
Family Information Service
For queries about childcare
For queries about a school
To contact Childrens Services with other queries
Go to the website to submit a query and the team will respond or ask the Community Hub caller to visit the website directly.